Webhosting for TUI Austria

The TUI Austria Holding GmbH is Austria's largest travel agency. Holding several brands like Gulet1-2-FlyTerra-Schiffsreisen to name a few, they market travel offers through webshops, 100 designated TUI centers and 800 partner bureaus. As of late, their online presence has become an increasingly important factor to their success.

ITEG provides TUI Austria with a comprehensive package of services, from technical consulting and consolidation to the hosting of the various websites, mail boxes (for some of their franchise partners) and specialized B2B services.

Success factors in the transition to ITEG were:

  • Tight cooperation with TUI's digital marketing agency, agindo, and the heads and officers of TUI Austria's department for eCommerce
  • Short response times based on an individual service level agreement (SLA)
  • Active monitoring of servers and fast detection of problems using Nagios with SMS alarms
  • Reduced system complexity and continous optimization of ColdFusion applications accompaning the software developers

Currently we handle up to 40.000 visits per day with good performance.

Mag. Markus Einfinger, CEO for E-Commerce at TUI Austria, is happy to report that serivce outages during high traffic time (10am to 10pm) are down to a few minuters per year. Quote: "We are very satisfied with the cooperation with ITEG. We feel that we are in very good hands with their competence and technical consulting."

Christoph Lechleitner, 11 Jan 2016


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